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Customer Service & Policies

Address:
AlwaysFits.com, 100 Cummings Center, Suite 128-G, Beverly, MA 01915

The Funtrepreneur, Inc.
An order with AlwaysFits.com will post as “The Funtrepreneur, Inc” on your credit card or bank statement. The Funtrepreneur, Inc. includes Knocked Up Nails, AlwaysFits.com & unBaskets.com

Return Policy:

AlwaysFits.com offers a flexible online return policy. A store credit (minus shipping fees) will be issued for returns made within 14 days of shipment. Exceptions apply (e.g. custom orders; monogrammed items). Item(s) must be in new condition with all original tags attached along with all original packaging. Returns must be authorized by contacting our returns department at returns@AlwaysFits.com or calling 978-969-6230 to obtain approval for your return. Returns should be packaged properly and sent at the customers expense to:

AlwaysFits.com
c/o Return Department
100 Cummings Center, Suite 128-G
Beverly, MA 01915
 

All Crosley products are final sale.

Return Shipping Costs
:
You will not be reimbursed for your original shipping and handling. If you received free shipping on your order, actual shipping costs will be deducted from the return. AlwaysFits.com will not be responsible for customer return ed items lost in transit, and we highly suggest returns be insured and tracked by a responsible carrier.

Pre-Ordered Items:
 
In the event that you order an item labeled “Ships XX-XX” (i.e. Ships 7-11) and that date is less than 7 business days away, your entire order will be held and shipped at the later date. (In the case of international orders, the entire order will be held until it is complete.)

UnClaimed Packages, Failed Addresses or Refused Packages
:
If your order is returned to us for any reason (unclaimed when a package slip note is left, refused by the recipient, an incorrect address, etc), AlwaysFits.com will issue you a store credit for the cost of the item, less the original shipping charges. You may use that store credit to order the item again, but we will not re-ship the item. Custom items, pillows, Crosley products & baby clothes are excluded from this policy and require special authorization. If we are charged an additional fee by UPS or any other provider, that fee will also be subtracted from your store credit. (i.e. An undeliverable returns surcharge may be applied in addition to other applicable charges by UPS.)

Lost Packages:
If the post office confirms an item as delivered via delivery confirmation, but a customer claims they have not received the item, the following steps will be taken: 1. AlwaysFIts.com will file a complaint with the post office and make every attempt to track the package down. 2. The customer will make every effort to confirm they truly did not receive the package (especially in the case of an apartment building with multiple recipients) 3. After a thorough investigation, if it is deemed appropriate by AlwaysFits.com, the customer may be refunded (less the original shipping fees) or sent a replacement item. AlwaysFits.com will not ship to a failed address twice, and we will not issue a replacement item to an address that previously experienced problems. Lost packages must be reported within 14 business days of the confirmed delivery date to be investigated.

Domestic Shipments
:
All orders are shipped via USPS or UPS within 3-4 business days of purchase. A USPS or UPS tracking number will be emailed to you once your item has been shipped. Buyer agrees to pay shipping and handling fee upon checkout. All Express orders are shipped within 1 business day of purchase.

International Duties and Taxes:
All international orders will be shipped via USPS. Delivery times may vary depending on your country and the shipping option selected.

Due to customs, all international shipments will list the value of merchandise on the outside of the package. All taxes, duties, brokerage fees and expenses related to importation and compliance with local import country laws are exclusively the responsibility of the recipient. Once we have accepted your order and shipped the product, there will be no refunds and can not accept returns.

Please consult your local country Customs Service and other relevant authorities to confirm that no restrictions or special requirements will apply to your order. We are not responsible for delays or costs resulting from acts or decisions of local governmental agencies concerning the importation of your order.

In order to serve our valued international customers better, we are constantly re-evaluating our international shipping options in order to provide all our customers with the best service worldwide. Please continue to check our website for updates in the international shipping area. AlwaysFits.com reserves the right to change its international shipping charges and policies at any time.

Payments
We accept payment thru credit card through our secure shopping cart. We do not accept money orders, personal checks or certified checks at this time, nor do we accet "phone in" credit card charges.

Site Contents
You should assume everything you see, hear, or otherwise receive from or on the Site (the "Contents") is copyright, trademark, trade dress or other intellectual property owned and/or licensed by AlwaysFits.com. The Contents include images, illustrations, designs, icons, photographs, trademarks, logos, text, software, sounds, music, the Site as a whole and any other materials at the Site. You may use or download the Contents solely for your personal, non-commercial purposes, provided you keep all copyright and other proprietary notices with them. No other type of use is permitted. Downloading or copying Content does not transfer any right, title or interest in any Content to you. The downloading or export of software or technical data from this Site to any jurisdiction in violation of export laws is strictly prohibited.

Privacy Policy
AlwaysFits.com ("AlwaysFits.com", “Always Fits”, 'we', 'our', 'us') respects the privacy rights of its online visitors ('you', 'your', 'yours') and recognizes the importance of protecting the information collected about them. We have adopted a Privacy Policy that guides how we collect, store and use the information that you provide us with. Please note that this policy applies to AlwaysFits.com, but not to websites maintained by other companies or organizations to which we link. AlwaysFits.com is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy and Terms and Conditions of such other companies or organizations before submitting your details. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partner's systems. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. As a user of our services, we may collect non-personal data about your use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. You will be offered the opportunity to opt out of our email newsletter and other update services. No personal data is ever shared with third parties for marketing purposes. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out. Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to info@alwaysfits.com. We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. By visiting AlwaysFits.com you are accepting and consenting to the practices described in this Privacy Policy.

Visit Our Other Sites:
Knocked Up Nails
unBaskets.com